More Customer Testimonials

I just wanted to thank you for the special attention you paid my order. I received the tables and chairs last week and they look great on my patio. I also received the fantastic fruit basket.. so not needed but was very thoughtful. I have referred Dragonfly Teak to a couple friends since you guys really know how to handle customer service.

Many thanks again.

Leslie

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I love the GIVA, but it would be fantastic with the cushions.

Julie

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We really love the chairs and the experience of shopping at Dragonfly was positive because of your prompt, personalized service.

Betty

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Thanks for your help and thoughtfulness in remembering! Looking forward to enjoying the first of your products!

Sunny

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Belated thanks to let you know the furniture arrived safely and is great.
Thanks

Anne

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Thank you very much.

Les

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Thank you for your email.

We were very impressed and pleased by your response and could not have asked for better service. The experience did not influence whether or not we would buy from you and we would in fact do that. We would recommend you to friends.

The box that the second package came in was quite beat up but it did not affect the table as it was wrapped quite well.

The table is wonderful.

Again, thank you for your prompt handling of this matter.

Elaine

This customer’s table came in damaged. We make a point of securing the contents by adding extra padding inside our boxes handled by FedEx. It appears that FedEx was rough with the second package as well, but that our inner packaging paid off and the teak table was secured. Furniture damages can occur any time and the industry considers damages of 5% or lower as acceptable. We work hard to minimize the chance of any damages and take action to promptly take care of our customers’ needs should damages arrise.

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Gabe

I am writing you because you were very helpful in offering a substitute table for my teak set when my order got back ordered due to limited availability of the original table. All the pieces arrived, and the table and three of the chairs are very nice. The fourth chair is similar to the other three but does not quite match (it does not have leg supports like the others and is constructed differently). It also has a couple of spots where the wood appeared damaged. Please advise how I can get a replacement fourth chair and what I need to do to return the unsuitable chair.

Thank you.

Absolutely. We will take care of this. I am notifying the manufacturer right now and we will take care of this issue promptly. I am so sorry for the inconvenience. Sincerely,

Gabe LeBlanc
Customer Care
http://Dragonflyteak.com

Note To Reader: Any time there is significant mismatching, please contact us immediately.

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I just wanted to let you know our extension table and four chairs have arrived in good condition. We’re so happy to have them at last! Thank you for keeping us informed as to shipping information and for providing upgrades for our order.

Sincerely,

Dee

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Great news! The table came on Monday and we set it up last night. It seems to be in really good shape….Thank you very much for your follow up and terrific diligence…You have been a great pleasure to work with.

Enjoy the 4th!

Sincerely,

Elizabeth

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